Patient Handbook

Patients need a calm, peaceful and infection-free environment in which to recover. Therefore, to prevent patient rooms and wards from becoming overcrowded and noisy, our hospital has instituted this Visitors Policy. 

General Visitor Information:

We seek your utmost cooperation in ensuring the patients’ safe and comfortable stay. To help

us achieve us, kindly abide by the following guidelines:

• Please wash your hands thoroughly with soap and water, or use an alcohol-based hand sanitiser before and after visiting a patient.
• Please avoid visiting patients if you have a fever, cough, cold or any other contagious ailments.
• Children aged 12 or less are not encouraged to visit the patients in the hospital due to their relatively low immunity.
• If visiting a patient in the ICU, visitors need to put on the hospital gown and change their footwear (or wear shoe covers) before entering the ICU. The staff may share additional instructions that visitors must abide by.
• To respect the privacy of our patients, visitors and staff are not allowed to take photographs, or make audio or video recordings within the hospital premises. If such recordings are detected, BloomLife Hospital reserves the right to request for such recordings to be deleted.
• Tipping is prohibited in our hospital. As a service organisation, we wish to extend every courtesy to all our patients – and urge all attenders and visitors to avoid tipping the staff. All our employees have been instructed not to accept any tips in kind or cash.
• The hospital is a No Smoking Zone. Smoking or consumption of alcohol is strictly prohibited – anyone caught engaging in these acts will be liable to disciplinary action.
• Visitors are requested to avoid making noise or speaking loudly, so as to ensure that other patients and attenders are not disturbed.

Visitor and Attender Policy for OP (out-patients)

• Only one attender may accompany the patient for all regular appointments (including OBGYN).
• For paediatric appointments, two attenders may accompany the infant / child for the Appointment.
• Patients and attenders are to wait for their appointment in the OPD area only. Entry to Casualty or other departments is strictly restricted.
• Attenders accompanying patients who are admitted to Casualty are to wait outside the Casualty ward. For any queries, they may approach the nurse-in-charge or Front Desk staff.

Visitors and Attender Policy for IP (in-patients)

• Visiting hours for wards / rooms / suites are from 11 a.m. to 12 p.m. / 4 to 6 p.m. Visitors who come at other times will not be permitted to visit or contact the patient.
• Visiting hours for the ICU are from 11 a.m. to 12 p.m. / 4 to 5 p.m. Only one visitors will be allowed to step inside the ICU at one time to visit the patient. Visitors who come at other times will not be permitted to visit or contact the patient. Children below 12 years of age are strictly prohibited from entering the ICU.
• For emergency visits outside of the visiting hours, please contact +91-72999 11150\Passes for attenders and Visitors.
• One attender must accompany the patient. Attender must be above 18 years of age.
• Attender pass will be issued by the Admissions Desk after confirmation of admission.
• Attender and visitor passes may be checked by security personnel whenever necessary – attender and visitors are requested to cooperate and produce their pass during such checks. Anyone seen to be visiting the wards or rooms without a pass will be liable for disciplinary action.
• One attender pass will be issued for sharing room admission. (No beds are provided in the sharing room – a chair is placed near the patient’s bed for the attender.) 
• Visitors passes are not usually issued for sharing rooms – for special requests, please contact +91-72999 11150.
• One attender pass and one visitor pass will be issued for single / deluxe rooms admissions.
• Two attender passes and one visitor pass will be issued for suite room admissions.\One attender has to be in the suite at all times, while the other may step out (with a reliever’s yellow pass as needed).
• Visitors will be given a pink pass. Two visitors may be allowed at one time. Others may wait in waiting area till the others come out.

For NRIs / International Patients

We offer world-class facilities, infrastructure and treatment at affordable prices for overseas patients. 

• Well skilled and qualified doctors and nurses. 
• Personalised hospitality programme offered to help patients enjoy a smooth and hassle-free stay.
• All major credit cards are accepted, and money transfer facilities are also available.
• Booking of flights, hotels / serviced apartments and car transfers can be arranged, based on the patient requirements and budgets. 
• Specially appointed coordinators will be available to assist the patient through their stay.
• Nursing care will be provided at the place of stay (for administering injections).
• Diet and hygienic food provided for patient. Food can be arranged for the attender as needed. 

Foreign nationals and NRIs will be required to produce their original passport and visa / PIO or OCI cards at the admission counter. If you need any specific information, please call our International Desk at XXXXXXXXXX or email us at info@bloomhealthcare.in